The following is our policy for all transactions,  by purchasing our products, you are agreeing with the entire contents of this policy page.  If you do not agree to this policy, then do not purchase our products.

Shipping

• Tuner Toys uses FedEx or UPS exclusively for all shipments from our location, including worldwide shipments. We may choose either of these carriers at our discretion.  We charge the actual shipping rate quoted from the carrier's website, we do not overcharge.
• For purchases filled by our distributors, these items will be shipped by the distributor's shipping method of choice.
• For purchases paid by Paypal accounts, we ship only to the verified address on the account.
• For purchased paid by credit card, we ship only to the billing address of the credit card.
• For purchases paid by money order, we'll ship wherever you tell us to.
• For purchases paid by check, we'll ship to the address on the check, after it has cleared the bank.
• Filing a shipping claim with the shipper is the responsibility of the buyer, Tuner Toys may assist in this process at our discretion.
• Tracking information will be provided to the email address provided during checkout. This tracking information may be for several different packages, as your order may be fulfilled from different suppliers.
• Return shipping is always the responsibility of the customer.  This can get pricey for our overseas customers, check before you buy! This is the cost of purchasing a shipped item, if you are not prepared to pay this cost, do not purchase the item.
• Some products may be shipped directly from our suppliers. Availability may be subject to the supplier's on hand inventory. Please contact us before ordering if a definite delivery time is required for the product.

Returns

• All customer returns are subject to a 20% restocking fee, not to be less than $10.
• Returns may not be accepted after 30 days from purchase date.
• All reasonable returns will be accepted, provided that all bags, boxes, or containers must be unopened, and any seals unbroken.
• Any items that have been opened, or have broken seals, may incur an additional cost for repackaging and restocking.
• We reserve the right to reject any item for return, and issue a replacement or store credit at our discretion.
• Return shipping is always the responsibility of the customer.  This can get pricey for our overseas customers, check before you buy! This is the cost of purchasing a shipped item, if you are not prepared to pay this cost, do not purchase the item.
• Refunds will not be granted until the item has been received at our facility, and has been approved by Tuner Toys for refund.

Cancelled Orders

• All cancelled orders are subject to a 20% processing fee, not to be less than $10.

Refunds

• Refunds for returned products and core fees may be paid by Paypal, Visa, MasterCard or Company Check (or other means) at Tuner Toys discretion.

Warranties

• Warranty support for some products that Tuner Toys carries, may be provided by other companies.
• Warranty issues will commonly be handled by the manufacturer of the product.
• Tuner Toys will honor all manufacturer's warranties as stated by the manufacturers.
• All warranties are voided, if Tuner Toys deems that the part was abused, mistreated, or incorrectly installed.

CPI/CSFI/Spider units for GM vehicles

• The performance history of the replacement units we sell has been proven time and time again.  Although we have had some customers who have experienced problems after installation, claim these units are faulty and desire to exchange them, 99% of the returned units have proven to be good functioning units.  We feel that the reason for the majority of these returns has been incorrect installation of the units.  Because of this, we have been forced to put this policy in place. 
• Unit returns will be handled by the manufacturer of these units. 
• Tuner Toys may assist in the return process, but will defer to the manufacture in most cases, at our discretion. 
• Warranty and Service will also be handled by the manufacturer.
• No more than one replacement unit will be sent to the customer, at the discretion of the manufacturer.
• Return shipping will be the customer's responsibility. 
• An exchange unit may not be processed until the faulty unit has been received by the manufacturer, at the manufacturers discretion. 
• If the customer desires the exchange unit to be immediately shipped,  they will need to purchase a second unit.  A refund will then be issued for the exchanged unit, provided it is accepted for return, at the manufacturers discretion.

Forced Induction / Performance Parts

• Due to the nature of performance applications, all forced induction and performance parts are sold without any expressed warranty or any implied warranty of merchantability or fitness for a particular purpose. TunerToys shall not, under any circumstances, be liable for any special, incidental or consequential damages, including, but not limited to, damages or loss of other property or equipment, loss of profits or revenue, cost of purchased or replacement goods, or claims of customers of the purchaser which may arise and/or result from the sale, installation or use of these parts. Our product manufacturers reserve the right to make product improvements and changes without notice and without incurring liability with respect to similar products previously manufactured.
• All Forced Induction / Performance are sold for off-road use only.
• Not responsible for any damage or injury resulting from the use of any product.

Legal Compliance

• Customer warrants that he/she has the legal authority to purchase this equipment, and that he/she will not use, sell, or otherwise distribute this item in any manner in violation of applicable state and federal laws. Buyer also agrees to indemnify and hold harmless Tuner Toys for liability from any and all claims arising out of Customer's use, sale, or distribution of this item.

Customer Privacy  

eBay Purchases

• By pressing the "Place Bid" button, the customer explicitly acknowledges that this action shall be treated as a legally binding  "ELECTRONIC SIGNATURE," as this term is defined under federal law in the electronic signatures section of the GLOBAL AND NATIONAL COMMERCE ACT OF 2000. Buyer also acknowledges that he or she has read the terms and conditions of use/sale in this page and as contained in this page as hosted at Policies as well as eBay's Rules for Buyers in their entirety, and has unconditionally accepted all terms included therein.
• Tuner Toys reserves the right to reject any bid without notice.

eBay Feedback

• Tuner Toys is serious about customer service.  We believe that any issue can be handled without the need for negative feedback.  Our feedback rating proves that we have been able to achieve this very high level of customer service.  If you have any issue with our service, please contact us to correct the problem, as we will provide negative feedback to any customer who leaves us negative feedback.
• We will not leave feedback until buyer feedback has first been left for us.